Today is Jim’s first day at work! Off he went. I got up when he did. Nice and early. Time-Warner is coming out between 11 and 1 so I’ll get a few errands done before that time window. So I thought. I went to Ikea to make a return. They don’t open until 10am. Damn it! I’ll catch Ikea later and go to Sam’s for now. They don’t open until 10am either. Damn it – again. I gave up and went home to await the Time-Warner appointment.
A woman showed up to do the install. She was nice. Just when I thought it was going to be just sliding the card in, the whole process took about an hour. Most of that was awaiting for the card to receive firmware updates and then Tivo to receive channel updates. I think it all could have been a self install with the proper instructions though. That’s OK, I didn’t have to pay and Dasher enjoyed the installer’s attention.
Last week I griped about my long issues with Time-Warner/Duke Energy/allconnect. See it here. Well, today the strangest, yet cool thing happened. I received a phone call from an allconnect representative apologizing for all of the confusion stating that she read the blog and wanted to clarify some events. Huh? Read the blog? There were no threats, no bribes. She truly wanted to improve their process. When I place my initial order, the guy at Duke Energy said to hold for the 3rd party verification. I held. I got disconnected. I looked at the website status and it looked like it was going to be just fine but in reality, that’s probably why the phone got screwed up. She’s said that’s the kind of things they can fix for future customer’s. A fail safe of sorts to ensure it doesn’t happen again. All of that – now that’s customer service. She took responsibility, apologized, was sincere, and pledged to make
the world their service a better place.
I eventually made it back to Sam’s and Ikea. I even got to Walmart, Target and the DMV. Yep, I proved my middle name to the DMV bitch. A bitch she was. Personality of a tree stump. I went to the next personality challenged wench and had my photo taken.
Last night, Jim caught Clea and Dasher cuddling on the bed:
Here’s a bedroom photo with some cheap drapes up. They’re light blocking drapes which will be good for summer months, napping and the like.
In Kmart, I took the photo below and quite frankly wondered. What’s with the huge toilet tank. Are any really that tall or were they trying to fill the gap between the shelves and an average toilet tank? Anyone ever seen a toilet tank this tall?