It’s time for another edition of “Your Service Sucks”. Please say that in your best echoing announcer voice. So… as you may remember, we picked out Mohawk’s Oaktown Hardwood for our flooring. It’s a 3” engineered wood in a cherry finish. I researched the internet and found a photo of it on Mohawk’s website along with this info:
See right above where it says “The item above is not available at all locations. Click here to search for a store near you.” You’d think that it would tell me the stores that have it, right? So one of my choices was a Lowe’s. I went there the other day. They don’t carry it. I came home, went to their site again and emailed Mohawk:
Today I tried the locate again and found “Carpet and Rug Superstore”. Mohawk’s website gave me one address, the company’s website gave a different. I trusted the company’s first. I went there. They have no Mohawk samples at all. I commented how Mohawk’s website had the wrong address. They said they’ve been there for several years!
Later this evening I received an email from Mohawk:
“Thank you so much for taking the time to contact Mohawk. We appreciate your interest in our flooring products. Oaktown is part of the Portico Collection, which is designed for use by our builder accounts and is available at select retailers. For information on your local Mohawk retailers, please visit www.mohawkflooring.com/mohawk-retailer.”
Ugh! OK, so now I know it’s designed for builder use but what about the damn sample? So I reply:
“Thanks but how can I get a sample? Can I buy one from you? I have used your local Mohawk option twice. Once for a Lowe's that didn't have it. Today I went to Carpet & Rug Superstore Charlotte, NC 28213 (704) 599-0638. Your website has their incorrect address... they moved several years ago they said. They did not have any samples of any of your products at all. Why is it so difficult to give you my business?”
Bitchy much? Why, yes, thank you. I’ll let ya know what happens. Naturally, they’ll indirectly get my business whether they reply or not since this was my only choice by the builder.
In other non-interesting news, the rental management company, who sucks too, came for an inspection today. Just a walk through to check the condition of the carpeting and such. It went fine.