In case you care, I’m feeling better. My head is kind of clogged, yes more than normal but other than that I’m OK. You can just hear the congestion when I talk. Speaking of hearing, I can’t very well. Everything sounds like I’m hearing it with ear plugs in. It’s all kinda muffled.
I’m not sure what’s worse. Being sick or opening those damn cold medicine pill packages. What are these manufacturers trying to do to people? By the way, while searching the internet for a photo to use in the blog I found this site which is all about product failures such as the one below. It’s hilarious.
This wraps up work week #2. So far, I love it. I love what I’ll be doing and getting more excited about it each day. With the excitement comes a little fear. I constantly worry about committing everything to memory. The worst is hoping I’ll remember what I learned on day 1 will still be remembered by day 40. There’s so many different systems I’ll be using for looking up customer’s information and opening or modifying accounts. Different systems, different options, different screens, oy. Fortunately, my company does a great job at training. We do scavenger hunts on the computer. We have a list of different information that we need to find and we have to write down the answer along with where we found it. It’s annoying in a way because a lot of times we’re looking up stuff we haven’t even covered yet. Maybe about a regulation or perhaps a definition. Sometimes it’s things like cut off times for California. The point of the exercise is to show us that we can find the answer within the systems we use.
The other difficult thing for me is all the damn abbreviations and acronyms. We’re gonna use the HUY system which is used for inputting CIT info into the LOP screen. When you get to that screen, the GEW screen will automatically pop up. Make sure you verify the information against the REFS. None of those are actual systems, but you get the point. There’s tons. Sometimes we don’t even know what XYZ stands for. I guess it doesn’t matter, just know what to do.
So what exactly is my job? Primarily, I take inbound calls from customers who want to open accounts. Perhaps they want an equity line. Maybe open a CD. My job is to find the best fit for their needs. I’m a personal banker. A consultant. There’s more to it, but that’s the general idea. I’m not “customer service” for stop payments and the like although I’ll have the ability and training to do many of the functions that they can.
I already know I’m a dweeb but I’m kinda looking forward to having a cubicle.