9-2-10 Thursday (Restitution)

Today is my typical the-day-I-should-have-off-but-had-to-work-instead-day.  Keeping in the back of my mind that my boss has said many-a-time to run the shop like it’s my business, I decided to go in late today.  Well, an hour late.  I then left at 2.  I have Bob, the advisor there and a new guy, Paul, that I’ve been training since Tuesday.  We got very slow so I figured, why not?


So here’s what else is been going on: My mom has been in the hospital for several days.  She had a mild heart attack and on top of that is having kidney issues.  Her blood pressure was too high to perform some procedure for the heart whereas they enter through the groin.  The next day her pressure was too low.  Now they’re trying to figure out what to do since the dye used for the procedure could damage her kidneys even more.  On the end of this story, be sure to add a big ole “or something like that” since I’m trying to remember the details.


On our Verizon bill, they charged me $6 for an overage on text messaging.  My package provides me with 250, they say I used an additional 60 for a total of 310.  Really?  That’s like 10 a day.  I don’t think so.  I pulled up the itemized bill online and it sure didn’t look like 310.  I called.  The lady said it was 2 pages and the first page was 122.  I said well then if you double that, it would be 244.  She said since she was counting on the screen maybe she lost her place.  I hung up with her and printed the 6 page list.  I counted 166.  I called back.  The guy I spoke with credited me back AND just for the hell of it is giving me 10% off for the next 6 months since they “value my business”.  Hmmmmm. I wasn’t fishing for anything more than what I was owed.  I was impressed.  I wonder if there’s a motive?


One of my lube techs made a pretty big mistake.  He confused 2 similar oil filter part numbers and installed the incorrect one.  It fell off the customers car, the oil drained out and the engine seized.  Replacement of the engine along with labor and rental was over $3000.  Today my boss’s boss emailed me this form to print out and have the employee sign. 

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I feel bad for the guy.  With 20 years in the car business, I’ve never seen a company actually deduct from the employee for a mistake.  Isn’t that what “garage insurance” is for?  I hope in the end it was all a scare tactic for the employee and that they never deduct anything for him.   The amount owed is some sort of formula they have for restitution.  The worst?  I had to be the one to have him sign it. 


Thanks to Charlotteonthecheap.com for posting this awesome coupon for Waffle House.  A free waffle!

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That’s all I got!

6 comments:

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  2. I hope your mom is ok. Keep us posted. I'll send up prayers.

    Motive from Verizon? To not lose a customer!

    Tought of you today. Christy and I went out to lunch instead of hitting the gym. That is a Big Deal since we never eat lunch out anymore. We'd heard of this little hole in the wall place called Chef Mike's Charcoal Grill. The food was decent enough to make you want to come back. The service, however, was awful and enough to convince us to not waste a lunch hour again!

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  3. @Tim: By the way, thank you for listening (via the phone) to my constant bitching, moaning and groaning.

    @Liz: OK so why'd ya think of me? My name isn't Mike. I'm not a chef. I don't own a restaurant. Oh. The bad service? I thought I was a nice guy. You meanie.

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  4. Sorry to hear about your Mom. Hope everything works out OK.

    WHAT. I can't believe they actually are decucting his paycheck. what if he doesn't sign it? I guess its better than getting fired, but still. UGH, like you said - what's the insurance for then?

    Have you ever used Groupon? I think there's one in charlotte, too. I get a deal emailed to me daily. I've used it 3 times now and its flippin' awesome. If you ever use one, say I referred you and we get 10 bucks!

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  5. Mandi, yes we get Groupon too. Shoosh we get a lotta coupon stuff from all over the place.

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  6. Wow all I can say is that you are a great writer! Where can I contact you if I want to hire you?

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