If you'll remember, last week I had to fire my newly hired Service Consultant. The good thing about that was that I was able to get Angela in here to take his place. I connected with Angela and felt she was going to make a great addition to my team. She had a great personality and had experience. Great combination.
On Tuesday, she started. She came in with cleaners to wipe her new desk. Staplers, highlighters, colored Sharpies, an electric stapler, various pads of paper, a tape dispenser, etc. She moved right on in.
After only 2 hours on the job she walked through the shop, mis-stepped on some metal grates that cover the lube pit, and fell 10 feet or so into the pit. Apparently she stepped on the yellow grates which have wheels on them. They slid out from under her. I was right in front of her and turned around just in time to witness the horror. I ran down the steps to her and had her remain still as I called 911. She bumped her head pretty bad but thankfully didn't break the skin. She couldn't move her arm (we later found it broke in 2 places). Understandably, she was scared. I held her hand. She started thinking about needing surgeries. Her mind started thinking about the worst of the worst. Anxiety took over and she was sweating and given any more time, she probably would have hyper-ventilated.
In a long 10 minutes, the ambulance arrived. They strapped her to a back board. She moaned. She was in pain. In agony. The EMS workers along with our shop staff, lifted her up and out of the lube pit.
Hours later, I went to the hospital with a signed card for her. She had just been rolled out of xray as I arrived. Her and her family awaited a doctor to "interpret" the xrays. She wasn't happy - naturally. She apologized for the incident. What's to apologize for? Unfortunately, although I couldn't admit it, it's a lot of my fault. She was following me through the shop. I didn't warn her. I nearly did the same thing as she on my first day. I too slipped on the damn thing but fortunately it only moved an inch or 2. No one had warned me either. Unfortunately, that doesn't justify my error. I feel terrible about it.